Returns & Refunds

Last updated: August 27, 2026

We hope you love your Auranest purchase. If something isn’t right, our Customer Care team is here to help.

Returns

You may request a return within 14 days of receiving your order.

Returned products must be in their original condition, unused and unfilled, with all components, accessories and original packaging included. Proof of purchase is also required.

To start a return, contact us through our website chat or email customercare@auranest.net. Please include your order number and the reason for your return.

Once your return has been approved, we will provide instructions and, where available, a return shipping label. Returns sent without contacting us first may not be accepted.

Return Shipping

For change-of-mind returns, including items that are no longer wanted or were ordered by mistake, the customer is responsible for return shipping.

If we provide a prepaid return label, its cost will be disclosed and deducted from your refund. If a prepaid label is unavailable for your location, you will need to arrange tracked return shipping.

If your order arrived damaged, defective or incorrect because of an error on our part, Auranest will cover the approved return shipping cost.

Original Shipping Charges

Original shipping charges are non-refundable for change-of-mind returns, except where required by applicable law.

If you return only part of an order, the original shipping charge will not be refunded.

Additional charges for express or upgraded shipping are also non-refundable unless the product was damaged, defective or incorrectly supplied, or reimbursement is required by law.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective or different from what you ordered, contact us as soon as possible so we can make it right.

When contacting us, please include your order number and clear photographs of the product, shipping label and packaging. Keep the item and its original packaging until we provide further instructions.

Depending on the circumstances, we will arrange an appropriate replacement, refund or other resolution.

Items That Cannot Be Returned

The following items are not eligible for change-of-mind returns:

• Products that have been used, filled with liquids, washed, altered or damaged after delivery

• Sealed health or personal-care products after the seal has been broken

• Personalized, customized or made-to-order products

• Gift cards

• Items clearly marked “Final Sale” before purchase

• Perishable goods, hazardous materials, flammable liquids or gases

Products purchased during a promotion or regular sale may still be returned unless they were clearly marked “Final Sale.”

These exclusions do not affect your rights if an item is defective, damaged or incorrectly supplied.

Exchanges

If you would like a different item, the quickest option is to return the original product, if eligible, and place a new order.

For change-of-mind exchanges, the customer is responsible for return shipping and any shipping charge for the new order. If we supplied an incorrect or defective item, we will help arrange the replacement at no additional shipping cost.

Order Cancellations

Contact us as soon as possible if you need to cancel or change an order. We will do our best to help, but cancellation cannot be guaranteed once an order has entered processing.

After an order has been dispatched, it can no longer be canceled or recalled. If you no longer want the product, please accept the delivery and contact us to arrange a return.

Please contact us before refusing or leaving a shipment unclaimed. Packages returned because of refusal, failure to collect, an incorrect address or unpaid customs charges may be subject to return and reshipping costs.

This does not affect any cancellation or withdrawal rights provided by applicable law.

European Union and United Kingdom Customers

Customers in the European Union and United Kingdom generally have the right to withdraw from an eligible online purchase within 14 days of delivery without providing a reason. You may also notify us of your decision before delivery if the order is already in transit.

For an eligible withdrawal of an entire order, we will refund the product price and the cost of our least expensive standard delivery option. Additional charges for express or upgraded delivery will not be refunded.

The customer is responsible for the direct cost of returning the goods unless the product is damaged, defective or incorrectly supplied. Returned products must be sent within 14 days after notifying us of the withdrawal.

We may wait until we receive the returned goods, or acceptable proof that they have been sent, before issuing the refund.

Some products are excluded from the statutory right of withdrawal, including personalized goods and sealed health or hygiene products after the seal has been broken.

Refunds

We will notify you after your return has been received and reviewed.

Approved refunds will be issued to the original payment method, less any applicable return shipping cost. Auranest normally processes refunds within 10 business days, although your bank or card provider may take additional time to post the funds to your account.

If more than 15 business days have passed since we confirmed that your refund was processed, please contact us.

Contact Us

For assistance with a return, exchange or refund, contact:

Auranest Customer Care
customercare@auranest.net

Nothing in this policy limits any mandatory rights available under applicable consumer law.