Shipping & Delivery Policy

Last updated: August 27, 2026

Auranest ships to customers worldwide. This policy explains our order processing times, available shipping methods, tracking, international charges and other important delivery information.

Order Processing

Orders are typically processed within 2–3 business days, excluding weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. Processing may take slightly longer during promotional events, product launches or other periods of unusually high demand.

Shipping Options and Rates

Available shipping methods, estimated delivery times and shipping charges are calculated based on the destination and displayed at checkout before payment.

Depending on the destination, available options may include:

• Standard shipping

• Express shipping

Not all shipping methods are available in every country or region. The delivery estimate shown at checkout does not include order processing time.

Estimated Delivery Times

Delivery times vary depending on the destination, selected shipping method, customs processing and local carrier conditions.

All delivery dates and timeframes are estimates unless expressly stated otherwise. Delays caused by customs authorities, severe weather, transportation interruptions, public holidays or local carrier operations may occasionally occur.

Tracking Your Order

Once your order has shipped, you will receive a tracking number by email. Please allow a short period for tracking information to become active.

International orders may be transferred between shipping partners during transit. In some cases, tracking may not display new activity until the package reaches the destination country or is accepted by the local delivery carrier.

Please monitor the tracking information regularly after your order has been dispatched.

International Shipping

Auranest ships to many countries and regions worldwide. Available destinations, shipping methods, estimated delivery times and rates will be shown at checkout.

International shipments may be inspected or processed by customs authorities. Customs processing times are determined by the destination country and are outside the carrier’s estimated transit time.

Customs Duties and Taxes

Unless otherwise stated at checkout, international orders may be subject to import duties, VAT, customs fees or other charges imposed by the destination country.

These charges are determined by local authorities and are the customer’s responsibility. Auranest does not control these charges or their amounts.

Customers are responsible for accepting their shipment and paying any applicable import charges. Refusing a shipment or failing to pay required customs charges may result in the package being returned.

Delivery Address and Contact Information

Customers are responsible for providing a complete and accurate delivery address, including any applicable apartment, unit, building, company or access information.

A valid telephone number and email address are also required so that the carrier can provide delivery or collection notifications when necessary.

Please review your information carefully before completing your purchase. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Missed Deliveries and Collection Points

Depending on the destination and local carrier, a package may be delivered to a collection point following an unsuccessful delivery attempt.

Customers are responsible for monitoring tracking updates and collecting the package within the period specified by the local carrier. Packages that are not collected within the designated period may be returned to the sender.

Undeliverable or Returned Shipments

A shipment may be returned because of an incomplete or incorrect address, an invalid telephone number, unsuccessful delivery attempts, failure to collect the package, refusal of delivery or unpaid import charges.

If an order is returned under these circumstances, please contact us for assistance. Additional shipping charges may apply if the order needs to be sent again.

Any refund eligibility for an undeliverable or returned shipment is governed by our Return & Refund Policy and applicable consumer law.

Delayed, Missing or Damaged Deliveries

If your order has not arrived within the estimated delivery window, tracking has not updated for an extended period, or the shipment arrives damaged, please contact us at customercare@auranest.net with your order number.

We will review the available delivery information and help you with the next steps. Any eligibility for a replacement or refund is governed by our Return & Refund Policy and applicable consumer law.

Orders Marked as Delivered

If tracking shows that your order was delivered but you cannot locate it, please check your mailbox, entrance, designated safe location and any reception or building-management area. We also recommend checking with household members or neighbors who may have accepted the package.

If the package still cannot be located, contact us promptly at customercare@auranest.net with your order number so that we can assist you.

Contact Us

For questions about shipping, tracking or delivery, please contact:

Auranest Customer Care
customercare@auranest.net

Nothing in this Shipping & Delivery Policy limits any mandatory rights available to you under applicable consumer law.